SUMMARY: If you're thinking of implementing ITIL v3, read this book first. * * * * (4 out of 5 stars)
Malcolm Fry, who has been around the block a time or two in the IT Service Management (ITSM) world, is a big fan of ITIL v3.
But in the real world, especially when you're starting out, you may increase your chances of success if you only attempt to implement a core, defined subset of the full ITIL v3 lifecycle model.
His new book, "ITIL Lite", is about just that: being successful with a defined subset of ITIL. Mr Fry is writing about process improvement in the real world, as real people live it, every day, in real workplaces. He doesn't believe in jargon and The Next Big Thing in process wonkery means nothing to him.
If you're thinking of implementing ITIL v3, read this book first.