70 hours a week: the new standard?

Before Barbara Agoglia left her job as a director in American Express’ small business unit, she was on the verge of burnout. Aside from logging upward of 50 hours per week, she had a 90-minute commute to and from northern Westchester and had to be reachable to clients nearly 24-7.

The breaking point came when her son started kindergarten and she didn’t have time to wait with him at the bus stop. “The hamster-on-the-wheel analogy is the best way to describe how I felt,” she says. For Agoglia, quitting felt like her only option.

It’s a feeling shared by many Americans who know that simply working hard isn’t enough anymore. To get ahead, a 70-hour work week is the new standard.

Crazy hours becoming the new standard - Forbes via MSNBC.com

Smashing the clock

[Best Buy, the] nation's leading electronics retailer, has embarked on a radical--if risky--experiment to transform a culture once known for killer hours and herd-riding bosses. The endeavor, called ROWE, for "results-only work environment," seeks to demolish decades-old business dogma that equates physical presence with productivity. The goal at Best Buy is to judge performance on output instead of hours.

Hence workers pulling into the company's amenity-packed headquarters at 2 p.m. aren't considered late. Nor are those pulling out at 2 p.m. seen as leaving early. There are no schedules. No mandatory meetings. No impression-management hustles. Work is no longer a place where you go, but something you do. It's O.K. to take conference calls while you hunt, collaborate from your lakeside cabin, or log on after dinner so you can spend the afternoon with your kid.

Best Buy did not invent the post-geographic office. Tech companies have been going bedouin for several years. At IBM, 40% of the workforce has no official office; at AT&T, a third of managers are untethered. Sun Microsystems Inc. calculates that it's saved $400 million over six years in real estate costs by allowing nearly half of all employees to work anywhere they want. And this trend seems to have legs. A recent Boston Consulting Group study found that 85% of executives expect a big rise in the number of unleashed workers over the next five years. In fact, at many companies the most innovative new product may be the structure of the workplace itself.

Smashing The Clock (Business Week Online, December 6, 2006)