Zombie customer service surveys

You'll never guess what was in my inbox this morning...

When, what to my wondering eyes should appear...

A customer service survey from my old Internet telephony provider, Sunrocket, which suddenly (and without warning) shut down in mid-July of this year.

Clearly, this survey was paid for, and programmed, well in advance... and just as clearly, the shutdown of Sunrocket as a going concern has been about as orderly as you'd expect, based on the standards of public behavior they've already demonstrated.

I had fun filling out the survey.

Why I'm no longer using Sunrocket, in my own words

SunRocket, R.I.P.

Update to an earlier post:

Yeah, Sunrocket's history:

SunRocket, one of the largest start-up companies offering Internet phone service, has ceased operation and is moving its customers to one or more other companies, a person briefed on its status said yesterday.

A message on SunRocket’s customer service line said the company was “no longer taking customer service or sales calls.” Executives of SunRocket, which is based in Vienna, Va., and had 200,000 subscribers as of April, could not be reached for comment.

Houston, we may have a problem

Sunrocket, the VoIP provider we use for our home phone service, looks to be in trouble.

(See also.)