...to anyone who purchases an Apple product of any kind.
Saturday, January 6: I call Apple Tech Support and tell them that the plastic around my MacBook's keyboard is discolored and cracking. They authorize an immediate repair.
Monday, January 8: DHL delivers a protective shipping box direct to my door. I package up the MacBook per the directions and peel off the shipping label to reveal a correctly addressed priority overnight label.
Tuesday, January 9: Carrie drops off the packaged-up MacBook at a DHL pickup point.
Wednesday, January 10: Apple technicians perform the necessary repairs *and* get the MacBook back into the DHL system, same-day. DHL records indicate that the computer is in Apple's actual possession for less than 12 hours.
Thursday, January 11: A perfectly repaired MacBook in working order arrives at our door.
Elapsed time from initial phone call (on a Saturday!) until a repaired computer is back in my hands, five calendar days.
Service: Insanely great.