Just a quick update - Paul English's Interactive Voice Response (IVR) Cheat Sheet keeps getting better and better, and more complete.
If you hate "voicejail," then you'll love Paul's cheat sheet, which shows you how to bypass "Press 1 for X, 2 for Y" phone systems and get to an actual human being as quickly as possible... now with over 250 companies, including banks, brokerages, insurers, cable providers, and more.
IVR Cheat Sheet(tm) by Paul English
17 January 2006
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