Almost two-thirds of outsourcing deals are failing because organisations are only paying lip-service to the small print in the rush to make cost savings, according to new figures.Where's the point of failure for most outsourcing debacles?
Again, and again, and again: IT governance and service management. Companies outsourcing their IT functions want to hurry up and start saving Big Bucks; outsourcing consultancies can't wait to sign new business and start billing.
The devil, as always, is in the details. Big hint: "We'll worry about the fine print later" doesn't cut it.