The information architecture group blog Boxes and Arrows has a great post this week on the basic kinds of information-seeking behaviors by users of a web or intranet site, and how to design for maximum information retrievability.
Most information architects already take “known item” (you know what you’re looking for) and “exploratory” (browsing) searching into account in their site designs.
Donna Maurer adds two new search types - “don’t know what you need to know” and “re-finding,” and provides some helpful design tips and thoughts.
Four modes of seeking information and how to design for them (Boxes and Arrows)
(Also posted at Knowledge Work)